View all tickets for my organization

By default, users are created with access to only their own cases - but by request, we can configure users in each organization to be able to access all tickets for that organization.

Start a new ticket and request if one or more of your users should have the capability to view all tickets for your organization.

When the feature is enabled - click on your name in the upper right corner, click My activities, and on the Requests page - click Organization Requests.