Our goal is to ensure your satisfaction each time you need to contact us for support by:
- Responding to your requests within targeted guidelines
- Providing on-going communication regarding your problem status through problem resolution
- Taking ownership of your request for support
- Providing a defined escalation process when management assistance is needed
- Maintaining our commitment to continuous improvement of our service processes
Our support center is open from 9:00 to 18:00 Central European time zone, Monday to Friday, excluding holidays. Below is a matrix describing the different response times depending on the priority of the support issue:
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